Privacy Policy

1. Introduction

Omnilo ("Omnilo," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide, including but not limited to:

• Full name, email address, phone number
• Company name and job title
• Billing information and payment details
• Account credentials
• Communication preferences

2.2 Usage Data

We automatically collect certain information when you access our Services:

• IP address, browser type, and operating system
• Pages visited, time spent, and navigation patterns
• Device identifiers and mobile network information
• Referral URLs and exit pages

2.3 Customer Data

When using our platform, you may input data about your own customers, contacts, and leads ("Customer Data"). You retain full ownership of Customer Data, and we process it solely on your behalf in accordance with our Data Processing Agreement.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process transactions and send billing notifications
• Improve, personalize, and expand our Services
• Communicate with you regarding updates, support, and promotions
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. Data Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who help us operate our platform (hosting, payment processing, analytics)
• Legal Compliance: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption (TLS/SSL), access controls, regular security audits, and secure data storage. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy. When your account is deleted, we will remove or anonymize your data within 90 days, except where required by law to retain it longer.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at privacy@omnilo.io.

8. International Data Transfers

Your information may be transferred to and processed in countries other than where you reside. We use Standard Contractual Clauses (SCCs) and other lawful transfer mechanisms to safeguard your data during international transfers.

9. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our Services after changes constitutes acceptance of the updated policy.